F.A.Q Frequently Asked Questions & Shipping

Order Information & General Questions
How to order?
Payment methods
Do you charge tax?
Why buy at AllAnimeDVD?
Inventory availability & titles request
Availabe discount offers
What are the cosplay costume sizes?
What are the cosplay shoes sizes?
Custom made anime costume order
Buy a gift certificate
Order processing & confirmation issue
Order confirmation (email filter issue)
Cancellation of order
Exchange / Return Policies
Wholesales enquiries
Membership Information
What is the price currency?
Nothing happen after clicked on the 'add to cart' button? (enable Javascript)

Shipping Information
Worldwide shipping details
Discounted shipping and handling charges
Shipping options
Delivery & shipping time table
Holidays shipping details
Products & packaging

Security & Privacy Information
Transactions Security & Frauds Reporting
Privacy Policy

Order Information & General Questions

How To Order
You have 3 payment options, namely via Credit Cards, via Mail Orders, or via Bank Transfer.

To add a product into your shopping cart, please click on the 'add to cart' button that is showing on the product details page. To view the details & descriptions of a selected title, click on the 'click here for details' link or the cover image.

From the shopping cart you can:

• update the quantity or remove any of the selected items.
• checkout and complete your order. You will then be directed to fill in the payment and shipping information to complete your order.

You can view the items that are selected in your shopping cart by clicking the following checkout button that is showing on the top of each page.

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Payment Methods

1. Pay by Credit Cards
all transactions are 100% secured and protected by 128-bits SSL technology.

PayPal is the authorized payment processor of AllAnimeDVD. No PayPal account is required. Once your order payment is approved and completed, we will proceed to process and ship your order..

** To make your payment via PayPal without using the shopping cart, please include the followings:

• the list of titles you want to purchase by the product ID number shown on our website
• your name & your shipping address
• preferred shipping method: (standard or overnight express shipping) >
• your paypal registered email address

You can then place your order directly from your PayPal account by sending your payment to buyanime@allanimedvd.com. We will send you a confirmation email after we have received your order.


2. Pay by International Money Order / Check / Cash (further 2% OFF)
For customers do not have a credit card, or do not wish to use credit cards, payment can be made by international money order, check, or cash. Please send us the followings to sales@allanimedvd.com:

• the titles you want to purchase by the product ID number shown on our website
• your name & your shipping address
• preferred shipping method: (standard or overnight express shipping)
• preferred payment method: international money order, check, or cash.

Your order will be confirmed within the next 12 hours with payment total and instructions given.


3. Bank Wire-Transfer / Western Union Transfer (2% OFF)
You can choose to make your payment by international Bank Wire-Transfer or Western Union Transfer. Please list the items that you want to purchase and send us an email at support@allanimedvd.com
Transfer payments will usually be completed in 1-2 days.

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Do you charge tax?
We do NOT charge tax on any orders. For some countries on some occassions the customs in your country may charge you a duty tax, and that is not our charge. For details please consult with your own local customs.

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Why buy at AllAnimeDVD?

Simply we offer very low prices for the hotest and latest uncut anime DVD's, music & concerts CD's, cosplay accessories, costumes, wigs, and related anime cosplay products! Very low flat rated worldwide shipping fee that we pay over-weight shipping at our cost for your savings! You deserve the best and there is no reason for you to suffer from the unreasonable marked up prices by the North America & Europe & other countries resellers. There is no point to waste your money buying the same items from others at way higher prices. We offer great savings from our super low FLAT rated worldwide shipping fees! Our support & processing team are always working for you to provide fast & excellent supports! We are one of the leading and the most reputable store in the anime industry for 10+ years by now. Enjoy your shopping at AllAnimeDVD.com with guaranteed quality and satisfication!

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Inventory Availability & Titles Request
As our commitment towards our customers, we always try our best to ensure that items are available and ready to be shipped. Items that are in stock will be processed and shipped to you within 1 business days.

Sometimes, due to the high demand of some titles/products or delays from our manufacturer, certain items may become out of stock and back-ordered. Items that are in stock will be shipped out first, and back-ordered items will be shipped to you as soon as our inventory is refilled, with no additional handling or shipping charges needed. We refill our stock 3 to 6 times weekly.

It is our highest concern of our customers satisfaction. We provide fast and satisfactory customer support to our customers. Also, you are always welcomed to request items that are not listed for sale on our website. Please send your request to request@allanimedvd.com. As soon as the requested titles are confirmed, we will inform you immediately via email.

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Any Discount Offers?
In addition to our very low price offer, there are other discounts as follow:

• Join to be our members & get 8%OFF membership discount.
  
  
• We pay all over-weight shipping fee at our cost! Usually customers are only paying 60% or less for the actual shipping fee being charged by the postal services! We pay over-weight shipping fees at our cost for heavy costumes, accessories, and discs box sets. Buy more and save more with us :)
  
  
• For qualified order, shipment will be upgraded with courier express delivery at standard shipping rate!
  > Qualified orders to most regions such as North America, Australia, Asia, and Europe.

For wholesale orders inquires, please click here.

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What are the cosplay costume sizes?
Cosplay costumes size table (with item ID starting with 'mr'), click here.
All anime cosplay costumes come in sizes small (S), medium (M), large (L), and extra-large (XL), where some costumes have size from XXS to XXXL as well. For special large size such as XXXL for few costumes, there is a small service charge required by the manufacturer.

Customers can also request tailor made sizes for a particular costume, and the tailor/manufacturer will charge a small 3-5% ($2-$7) on top of the costume price. We won't charge you alot like the other sellers for custom-sized costumes. For any size concerns, please contact us for details.

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What are cosplay shoes sizes?
The cosplay shoes are listed in men sizes: small (S) = 38, medium (M) = 40, large (L) = 42, and extra-large (XL) = 44, where upon request size XS (36) will be available. These are in European sizes and the following is the shoe size conversion charts:

Country	Sizes
Europe	M	36 (XS)	38 (S)	40 (M)	42 (L)	44 (XL)
	W
U.K	M	4	5.5	7	8	10
	W	3.5	5	6.5	7.5	9.5
Australia	M	4	5.5	7	8	10
	W	4.5	6	7.5	8.5	10.5
U.S & Canada	M	4.5	6	7.5	8.5	10.5
	W	6	7.5	9	10	12

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Custom made anime costume order
Custom made costumes are available. Now you can wear any of your favourite anime character's costume! Please forward your wanted costume with a picture of the anime character or your own design to place your order. Allow 2 weeks for making the costume for 1st order, and minimum 5 pieces per order. For the 2nd or later orders on the same costumes, the processing and making time will be back to normal at 1-3 days. Wholesale is welcomed. Please contact us at support@allanimedvd.com for details and quotes.

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Buy A Gift Certificate
Buy a gift certificate for your family and friends, and to let them choose and get what they want! There are no fees or expiration dates for gift certificate purchases or redemptions. We do not charge a maintenance fee on the unused balance of a gift certificate.

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Order Processing
Your orders will be processed 24/7 that we have our own process crew and manufacturer working for you all the time. Orders for items that are in stock are usually shipped within the same day or 1-2 business days after the order payment is cleared. Please note that there is also payment clearing time, especially for buyers paying by a pending echeck payment that will take up to 1 week for clearing.

Other items such as pillow cases, t-shirts require time for making will take 2-6 business days for processing depending on stocks availability. Order with costumes in particular size may take a short time for tailoring. Occassionally when there are temporarily sold and back-ordered items, we will try to get them restocked as soon as possible. Items that are in stock will be shipped out first, and back-ordered items will be shipped out afterwards without additional split shipping cost. It will take up to 1-2 weeks sometimes in order to allow the manufacturer/supplier to have sufficient time to produce the next stocks available.

If you place an order and notice an error, please e-mail us at support@allanimedvd.com immediately so that we may correct your order on time. If your order has already been shipped, we are unable to change the order that is already in transit.
If you suspect that your order did not transmit successfully or feel that there may have been any other problems, please e-mail us at support@allanimedvd.com so that we can confirm your order or follow up your problems.

** Rarely but sometimes due to an incorrect email entered by the customer, or paypal notification system failure, we are not being informed after you placed your order. You should have received an order confirmation email from us after you placed the order, if not, please email us to make sure your order is placed or we are notified.

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Order Confirmation (Emails filtering/blocking issue)
Upon successful credit card payment transaction, an e-mail will be sent to you to confirm your order. Please review the items you have purchased as we will process them directly as instructed. We take no responsibility on any mistakes being made by the customer. Please make sure you give us the correct mailing address and email address. We will then confirm your order shipment via email after your order is shipped.

If no confirmation email is being received, please check and make sure a valid email address has been entered with your order. If an email address provided is invalid or has a typo mistake, the system will be unable to send you a notification.

* For customers who are using emails such as yahoo, hotmail/msn, aol, comcast, gmail, and sbcglobal.net, and some other emails, the emails that we sent are sometimes not being received by the customers due to the provider's email filter. The email is undelivered/blocked without a reason provided. The emails are just disappeared without bouncing back to us so that both the customer and we will not know the email is undelivered.

This problem happens to yahoo, comcast, aol, gmail & hotmail email users most frequently that buyers do not get our shipment confirmation emails or responded emails. yahoo sometimes blocks emails from yahoo users itself so please try not to use yahoo email to contact us. Please kindly check your junk email folder and set your email filter settings in order to receive emails or responses from us smoothly. Please try to use another email to contact us when necessary. For shipped orders, we send shipment confirmation emails and please check your filter or the junk mail folder.

There are somehow quite alot of buyers both do not receive our shipment confirmation email due to filtering, and do not receive the notice being left by the postal services on their mailboxs/doorsteps. Please check your email and mailbox first as the shipment has most likely already arrived while you sent us an email.

Please contact us first before you think there is a problem.

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Order Cancellation
We process your order immediately and usually your order will be shipped within 24 hours. Cancellation of an order can only be made within 24 hours after it is placed. Kindly notify us by e-mail at cancel@allanimedvd.com quoting your transaction number and your full name as soon as possible. We ship orders immediately and if your order is already shipped, it cannot be cancelled. Any notification to cancel an order received after 24 hours will be deemed as void and the order will be considered as a successful transaction. If you made a mistake in your order, you can simply tell us to fix the mistake. A shipped order cannot be cancelled, and for any delivery problems caused by your local postal services please check with your local post office.

Please take note that any cancellation made will be charged for the shipping & handling fee for your order processing/restocking and banker's fees. Please understand that this charge will be incurred either for successful or unsuccessful transactions.

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Exchange/Return Policies
Exchange is free of charge when the following conditions are met:

• The items are damaged during the delivery
• Wrong item is delivered (product has to be unopened/unused.)
• Problems are reported within 2 days after you received the order.

Customers are required to send the items back to us and notify us immediately via email as soon as the problem is found. Exchange will be issued when the returned items are proven to met the above conditions. No return will be accepted without authorization.

Any refunds are excluded with the banker's fees, shipping cost, and restocking fee which amounts to 15% of the total cost. You are required to provide us with your transaction number and your full name.

No items will be accepted with the reason such as "I don't like the item", or without any proper reasons given. No used cosplay costumes and accessories will be accepted for return. All sales are final.

We do not accept any items that are used or damaged by customers. If a mistake was made by the customers, we will not be responsible for the return & re-shipping fees. Returning shipping cost shall be paid by the customer.. Shipping fee is not refundable for any orders with errors caused by the customer.

When you place your order with us, you have agreed all terms stated. Please visit our terms of sales page.

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Wholesales Enquirie
For wholesales order enquries, please send e-mail to us at wholesales@allanimedvd.com for quotes and details. Wholesales are opened for all products including DVDs, soundtrack CDs, cosplay toys and costumes. Wholesale buyers are ready to place order at minimum $600 (after wholesale discount). Preferred payment method is by Bank Wire-Transfer/Western Union Transfer. Transfer payments will usually be completed in 2-3 days.

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How do I join membership for discount?
For a low membership fee of just $10 per 6 months, you will get a 8% OFF offer from DVD's orders you placed during your membership time. All other discount offers also apply to all members. Discounts also apply to on sales items!!

After you have joined our membership, you will be issued a username & password pair instantly so that you can access to our members area to buy the anime's with a even lower price!!

*note: You do not need to be a member to place an order with us.

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What is the price currency?
All prices are in USD currency.

If you are paying by credit cards in other currencies, the charges will be converted to your currency automatically when you checkout. If you are paying by international money order, check, or cash, please contact us at support@allanimedvd.com to confirm the currency exchange rate from USD to your currency.

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Nothing happen after clicked on the 'add to cart' button or 'click here for details' link?
You would need to enable your web browser javascript. If your browser javascript is disabled, please enable it by following these steps:

For Internet Explorer
Select the "Tools" --> "Internet Options" menu
Select the "Security" tab.
Click the "Custom Level" button.
Select the "Scripting" --> "Active Scripting" --> Choose "Enable"

For Netscape & Mozilla
Select the "Edit" --> "Preferences" menu
Select the "Advanced" --> "Scripts & Plug-ins" option.
Select the "Enable Javascript for Navigator" check box.

If you have anti-popup program running, you might want to disable it while surfing at our website.

If your browser temporarily blocked the pop-up window, you can choose from your browser options to allow the pop-up and continue to checkout.

If your browser is outdated, you may need to update it in order to have the appropriate plug-in's installed.

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Shipping Information

Do you ship the orders world-wide?
Yes, we accept and ship orders to most destinations world-wide at flat-rated low discounted rates for you. We ship via registered and insured mail/parcel. Insurance for the shipment is included. We pay all over weight shipping fees being charged by the postal services. Customers will only pay 60% or less for the actual shipping fee.

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Discounted Shipping and Handling Charges

* We pay all over-weight fees and any extra charges so that you always only have to pay the flat low shipping fee for your order. Usually you will only be paying 60% or less on the actual shipping fee, and we will pay the rest for you! Shipping heavy costumes, accessories, and discs bundles with the above shipping fees to worldwide destinations is simply crazy and undoable for any other sellers! Look at our products prices plus shipping, and you will be amazed. Buy more and save more with us!

Shipping Options - Worldwide
1. Standard International Registered & Insured Air

It will normally take approximately 6-12 business days for the shipment to reach most destinations world-wide. In certain cases or for certain locations, it may take up to 3 weeks for delivery. Tracking number of shipment will be provided to you from our shipment confirmation email. (check your email filter or junk folder. the email filter problem is stated on on the Order Confirmation section of this FAQ)

Occasionally for some countries, customs cleareance will delay the delivery a while, please be patient and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs. Insurance for the shipment is included.

For the U.S, the delivery status could be checked at www.usps.com.
For the Canada, the delivery status could be checked at www.canadapost.ca
For the U.K, the delivery status could be checked at www.royalmail.com
For other countries, you can check the delivery status with your local postal services and some of them only offer status for express & parcel mails.
If you are unsure of how to track your order shipment, please contact us and we will let you know how.

2. Piority Handling & Express Shipping

Buy more, save more!! For only $23.00 more, your order will be delivered to most destinations within 2-4 business days. Please note that shipping time excluded processing time, and occassionally cleareance time by the customs in the destination country. Occasionally customs cleareance will delay the delivery a little, please be patient and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs according to the postal regulations. Express tracking number of shipment will be provided to you from our shipment confirmation email. Please read our shipping fees table. Insurance for the shipment is included.

** For Canadian & Italian buyers, parcel large shipment & express shipment required contact phone number for delivery by the Canada/Italy policy. Please remember to include your contact number to avoid delay on shipping.

For customers using PayPal's shopping cart, add Express Shipping option by clicking >

3. Courrier Express Shipping | UPS

For customers who prefer to use courrier services such as FedEX and UPS, please contact us at support@allanimedvd.com for quotes that the shipping charge of your order will vary depending on the size of your order. A seperate courrier shipping payment will need to be completed prior to your order shipment. If you have your own account number with the above express couriers, please provide it for the shipment.
Express courier shipping companies require your contact number for delivery and please remember to include it with your order to avoid unncessary delays on processing.

*Note: We do not hold responsibilities for shipping delays or losts due to the incorrect or incomplete information provided by the customer. Please make sure you have provided the correct order & shipping details.
Occasionally customs cleareance will delay the delivery a little, please be patient and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs.
Shipping fees are not refundable for orders with errors caused by the customer. Please check before placing an order.

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Delivery Time Table
Estimated time required for your order delivery by the postal services. Delivery time in business days by the postal services excluded holidays and excluded the order processing time.

Occasionally for some countries, customs cleareance will delay the delivery a while, please be patient and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs. Customs clereance time by postal regulations is not counted as delivery time. For details please consult with your own country's customs.

Sometimes on some occasions due to heavy mails load for the postal services, it will take longer than usual for the postal processing times. Please understand postal processing is out of our control, and we will always ship your order within our own processing time.

* We are not responsible for deliveries delayed by the shipping carrier or due to inclement weather conditions, strike, natural disasters or any unexpected problems out of the normal delivery processes.

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Holidays Shipping Details (posted on 17Jan2011)
Due to the coming Chinese new year holidays from 17Jan to 02Feb for some manufacturers/suppliers, some items that are temporary back-ordered will be restocked and shipped after the holidays. Available items will be processed and shipped normally. Your patience during this period is much appreciated.

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Product Packaging
All items are brand new and factory sealed. Cosplay costumes are new in transparent plastic bags, and cosplay toys & accessories are new in original boxes and bags.

Single DVD products are attractively packed in deluxe plastic boxes to enable excellent protection to the discs so that you will always receive your items in good conditions.

Multiple DVD's products are packed in a thicker deluxe fold-out box sets similar to the single DVD packaging.

Music CD's and DVD's are in original shrink wrapped boxes.

Click here to view the product samples.

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Security & Privacy Information

Transactions Security & Fraud Reporting
128-bits SSL (secured socket layer) to process and protect sensitive data during the online transactions. All data are kept confidential and will never be disclosed.

* We take all measures and legal actions to fight fraudulent buyers. All order information, postal services tracking results, and orders associated details will be disclosed and used for fraud investigation. We will counter-dispute and report the crime to the buyer's credit card bank, and we will report the fraudulent cases to the buyer's local police force as a criminal robbing issue as well. We had successfully reported some fraudulent criminals to their country's local police force for prosecution, and have the payment returned back to us. It will affect the fraudulent buyer's credits with the banks, and the fraudulent buyer will be liable to legal consequencs and any fees incurred including but not limited to attorney fees and collection agency fees. We promise to not let the fraudulent cheating buyers to get away for free, in order to keep the online marketplace a safe and happy place for the other honest buyers.

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Privacy Policy

We are committed to safeguarding the privacy of our honest customers' personal data. Information such as name and address, credit card information and e-mail addresses will be regarded as private and confidential. The information will only be used for communicating with the customers about the status of an order. We will not disclose any of your information to any 3rd parties, unless for fraud investigation and legal actions against fraudulent buyers.

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