F.A.Q Frequently Asked Questions & Shipping

Order Information & General Questions
How to order?
Payment methods
Do you charge tax?
Why buy at AllAnimeDVD?
Inventory availability & titles request
Any discount offers?
What are the cosplay costume sizes?
What are the cosplay shoes sizes?
Custom made anime costume order
Buy a gift certificate
Order processing time
Order confirmation (email filter issue)
Cancellation of order
Exchange / Return Policies
Wholesales enquiries
How do I join membership?
What is the currency?
Nothing happen after clicked on the 'add to cart' button? (enable Javascript)
Change the shopping cart language

Shipping Information
Shipping orders world-wide?
Discounted shipping and handling charges
Shipping options
Delivery & shipping time table (shipping annoucements)
Products & packaging

Security & Privacy Information
Transactions Security & Frauds Reporting
Privacy Policy

Order Information & General Questions

How To Order
You have 3 payment options, namely via Credit Cards, via Mail Orders, or via Bank Transfer.

To add a product into your shopping cart, please click on the 'add to cart' button that is showing on the product details page. To view the details & descriptions of a selected title, click on the 'click here for details' link or the cover image.

From the shopping cart you can:

• update the quantity or remove any of the selected items.
• checkout and complete your order. You will then be directed to fill in the payment and shipping information to complete your order.

You can view the items that are selected in your shopping cart by clicking the following checkout button that is showing on the top of each page.

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Payment Methods

1. Pay by Credit Cards
all transactions are 100% secured and protected by 128-bits SSL technology.

PayPal is the authorized payment processor of AllAnimeDVD. No PayPal account is required. Once your order payment is approved and completed, we will proceed to process and ship your order..

** To make your payment via PayPal without using the shopping cart, please include the followings:

• the list of titles you want to purchase by the product ID number shown on our website
• your name & your shipping address
• preferred shipping method: (standard or overnight express shipping) >
• your paypal registered email address

You can then place your order directly from your PayPal account by sending your payment to buyanime@allanimedvd.com. We will send you a confirmation email after we have received your order.


2. Pay by International Money Order / Check / Cash (further 2% OFF)
For customers do not have a credit card, or do not wish to use credit cards, payment can be made by international money order, check, or cash. Please send us the followings to sales@allanimedvd.com:

• the titles you want to purchase by the product ID number shown on our website
• your name & your shipping address
• preferred shipping method: (standard or overnight express shipping)
• preferred payment method: international money order, check, or cash.

Your order will be confirmed within the next 12 hours with payment total and instructions given.


3. Bank Wire-Transfer / Western Union Transfer (2% OFF)
For order size over $200, you can choose to make your payment by international Bank Wire-Transfer or Western Union Transfer. Please list the titles by Product ID's that you want to buy and send us an email at support@allanimedvd.com
Transfer payments will usually be completed in 1-2 days.

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Do you charge tax?
We do NOT charge tax on any orders.

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Why buy at AllAnimeDVD?
Simply we offer very low prices for the hotest and latest uncut anime DVD's, music & concerts CD's, cosplay accessories and costumes, and related anime cosplay products! Extremely low shipping cost that we pay over-weight shipping at our cost for your savings! You deserve the best and there is no reason for you to suffer from the unreasonable marked up prices by the North America & Europe & other countries resellers. There is no point to waste your money buying the same items from others at way higher prices. We offer great savings from our super low FLAT rated shipping fees! Our support & processing team are always working for you to provide fast & excellent supports! We are one of the leading and the most reputable store in the anime industry for over 8 years. Enjoy your shopping at AllAnimeDVD.com with guaranteed quality and satisfication!

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Inventory Availability & Titles Request
As our commitment towards our customers, we always try our best to ensure that items are available and ready to be shipped. Items that are in stock will be processed and shipped to you within 1 business days. DVD's are region free and they can be viewed by any DVD players.

Sometimes, due to the high demand of some titles/products or delays from our manufacturer, certain items may become out of stock and back-ordered. Items that are in stock will be shipped out first, and back-ordered items will be shipped to you as soon as our inventory is refilled, with no additional handling or shipping charges needed. We refill our stock 3 to 6 times weekly.

It is our highest concern of our customers satisfaction. We provide fast and satisfactory customer support to our customers. Also, you are always welcomed to request items that are not listed for sale on our website. Please send your request to request@allanimedvd.com. As soon as the requested titles are confirmed, we will inform you immediately via email.

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Any Discount Offers?
In addition to our very low price offer, there are other discounts as follow:

• On sale anime titles will be marked with (s), and the discounted price will be as low as $3.99/dvd only! Some of them are listed at the 'Hot Sales' section.
  > Join to be our members & get 8%OFF membership discount, DVD's are as low as $3.67/dvd only!
  
  
• We pay all over-weight shipping fee at our cost! Usually customers are only paying 60% or less for the actual shipping fee being charged by the postal services! We pay over-weight shipping fees at our cost for heavy costumes, accessories, and DVDs box sets. It is simply impossible for any other sellers. Buy more and save more with us :)
  
  
• For qualified order, shipment will be upgraded with courier express delivery at standard shipping rate!
  > Qualified orders to most regions such as North America, Australia, Asia, and Europe.
  
  
• Loyalty Discount: Customers who had purchased $800 or more within the past 1 year will be issued a free permanent membership & enjoy 8% OFF for all of the following orders.
  > Qualified customers will receive membership details via email.

For wholesale orders inquires, please click here.

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What are the cosplay costume sizes?
Cosplay costumes size table (with item ID starting with 'mr'), click here.
All anime cosplay costumes come in sizes small (S), medium (M), large (L), and extra-large (XL), where some costumes have size from XXS to XXXL as well. For special large size such as XXXL for some costumes, there is a small service charge required by the manufacturer.

Customers can also request tailor made sizes for a particular costume, and the tailor/manufacturer will charge a 15% on top of the costume price. For any size concerns, please contact us for details.

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What are cosplay shoes sizes?
The cosplay shoes are listed in men sizes: small (S) = 38, medium (M) = 40, large (L) = 42, and extra-large (XL) = 44, where upon request size XS (36) will be available. These are in European sizes and the following is the shoe size conversion charts:

Country	Sizes
Europe	M	36 (XS)	38 (S)	40 (M)	42 (L)	44 (XL)
	W
U.K	M	4	5.5	7	8	10
	W	3.5	5	6.5	7.5	9.5
Australia	M	4	5.5	7	8	10
	W	4.5	6	7.5	8.5	10.5
U.S & Canada	M	4.5	6	7.5	8.5	10.5
	W	6	7.5	9	10	12

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Custom made anime costume order
Custom made costumes are available. Now you can wear any of your favourite anime character's costume! Please forward your wanted costume with a picture of the anime character or your own design to place your order. Allow 2 weeks for making the costume for 1st order, and minimum 5 pieces per order. For the 2nd or later orders on the same costumes, the processing and making time will be back to normal at 1-3 days. Wholesale is welcomed. Please contact us at support@allanimedvd.com for details and quotes.

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Buy A Gift Certificate
Buy a gift certificate for your family and friends, and to let them choose and get what they want! There are no fees or expiration dates for gift certificate purchases or redemptions. We do not charge a maintenance fee on the unused balance of a gift certificate.

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Order Processing
Your orders will be processed 24/7 that we have our own process crew and manufacturer working for you all the time. Orders for items that are in stock are usually shipped within the same day or 1-2 business days after the order payment is cleared. Please note that there is also payment clearing time, especially for buyers paying by a pending echeck payment that will take up to 1 week for clearing.

Other orders will take 2-6 business days for processing depending on stocks availability. Order with costumes in particular size may take a short time by the tailor for filling the order. Occassionally when there are temporarily sold and back-ordered items, we will try to get them restocked as soon as possible. Items that are in stock will be shipped out first, and back-ordered items will be shipped out afterwards without additional split shipping cost. It will take up to 1-2 weeks sometimes in order to allow the manufacturer/supplier to have sufficient time to produce the next stocks available.

If you place an order and notice an error, please e-mail us at support@allanimedvd.com immediately so that we may correct your order on time. If your order has already been shipped, we are unable to change the order that is already in transit.
If you suspect that your order did not transmit successfully or feel that there may have been any other problems, please e-mail us at support@allanimedvd.com so that we can confirm your order or follow up your problems. Rarely but sometimes due to an incorrect email entered by the customer or paypal notification failure, we are not being informed after you placed your order.

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Order Confirmation (Emails filtering/blocking issue)
Upon successful credit card payment transaction, an e-mail will be sent to you to confirm your order. Please review the items you have purchased as we will process them directly as instructed. We take no responsibility on any mistakes being made by the customer. We will then confirm your order shipment via email after your order is shipped.

If no confirmation email is being received, please check and make sure a valid email address has been entered with your order. If an email address provided is invalid or has a typo mistake, the system will be unable to send you a notification.

* For customers who are using emails such as yahoo, hotmail/msn, aol, comcast, gmail, and sbcglobal.net, and some other emails, the emails that we sent are sometimes not being received by the customers due to the provider's email filter. The email is undelivered/blocked without a reason provided. The emails are just disappeared without bouncing back to us so that both the customer and we will not know the email is undelivered. This problem happens to yahoo, comcast, aol, gmail & hotmail email users most frequently that buyers do not get our shipment confirmation emails or replies. Please kindly check your junk mail folder and set your email filter settings in order to receive emails or responses from us smoothly. Please try to use another email to contact us when necessary.

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Order Cancellation
We process your order immediately and usually your order will be shipped within 24 hours. Cancellation of an order can only be made within 24 hours after it is placed. Kindly notify us by e-mail at cancel@allanimedvd.com quoting your transaction number and your full name as soon as possible. We ship orders immediately and if your order is already shipped, it cannot be cancelled. Any notification to cancel an order received after 24 hours will be deemed as void and the order will be considered as a successful transaction. If you made a mistake in your order, you can simply tell us to fix the mistake. A shipped order cannot be cancelled, and for any delivery problems caused by your local postal services please check with your local post office.

Please take note that any cancellation made will be charged for the shipping & handling fee for your order processing/restocking and banker's fees. Please understand that this charge will be incurred either for successful or unsuccessful transactions.

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Exchange/Return Policies
Exchange is free of charge when the following conditions are met:

• The items are damaged during the delivery
• Wrong item is delivered (product has to be unopened/unused.)
• Problems are reported within 2 days after you received the order.

Customers are required to send the items back to us and notify us immediately via email as soon as the problem is found. Exchange will be issued when the returned items are proven to met the above conditions. No return will be accepted without authorization.

Any refunds are excluded with the banker's fees, shipping cost, and restocking fee which amounts to 15% of the total cost. You are required to provide us with your transaction number and your full name.

No items will be accepted with the reason such as "I don't like the anime", or without any proper reasons given. No used cosplay costumes and accessories will be accepted for return. All sales are final.

We do not accept any items that are used or damaged by customers, and returning shipping cost shall be paid by the customer. Shipping fee is not refundable for any orders with errors caused by the customer.

When you place your order with us, you have agreed all terms stated. Please visit our terms of sales page.

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Wholesales Enquirie
For wholesales order enquries, please send e-mail to us at wholesales@allanimedvd.com for quotes and details. Wholesales are opened for all products including DVDs, soundtrack CDs, cosplay toys and costumes. Wholesale buyers are ready to place order at minimum $800 (after wholesale discount). Preferred payment method is by Bank Wire-Transfer/Western Union Transfer. Transfer payments will usually be completed in 2-3 days.

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How do I join/get membership?
For a low membership fee of just $10 per 6 months, you will get a 8% OFF offer from ALL orders you placed during your membership time. All other discount offers also apply to all members. Discounts also apply to on sales items!!

After you have joined our membership, you will be issued a username & password pair instantly so that you can access to our members area to buy the anime's with a even lower price!!

*note: Frequent buyers with be granted with liftetime membership for free.

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What is the currency?
All prices are in USD currency.
If you are paying by credit cards in other currencies, the charges will be converted to your currency automatically by your credit card bank. If you are paying by international money order, check, or cash, please contact us at support@allanimedvd.com to confirm the currency exchange rate from USD to your currency.

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Nothing happen after clicked on the 'add to cart' button or 'click here for details' link?
You would need to enable your web browser javascript. If your browser javascript is disabled, please enable it by following these steps:

For Internet Explorer
Select the "Tools" --> "Internet Options" menu
Select the "Security" tab.
Click the "Custom Level" button.
Select the "Scripting" --> "Active Scripting" --> Choose "Enable"

For Netscape & Mozilla
Select the "Edit" --> "Preferences" menu
Select the "Advanced" --> "Scripts & Plug-ins" option.
Select the "Enable Javascript for Navigator" check box.

If you have anti-popup program running, you might want to disable it while surfing at our website.
If your browser is outdated, you may need to update it in order to have the appropriate plug-in's installed.

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Change the shopping cart language
If you do not see English or your preferred language in the shopping cart during the checkout process, please click on the top right coner menu on the shopping cart page to select the language.

Please contact us if you have any problems.

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Shipping Information

Do you ship the orders world-wide?
Yes, we accept and ship orders to most destinations world-wide at low discounted rates for you. We ship via 1st class registered and insured mail/parcel. Unlike other sellers who are trying to save shipping cost by sending orders out with opened shipments, we ship all orders in sealed condition for quality protection. Insurance for the shipment is included. We pay all over weight shipping fees being charged by the postal services. Customers will only pay 60% or less for the actual shipping fee.

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Discounted Shipping and Handling Charges

* We pay all over-weight fees and any extra charges so that you always only have to pay the flat low shipping fee for your order. Usually you will only be paying 60% or less on the actual shipping fee, and we will pay the rest for you! Shipping heavy costumes, accessories, and DVDs bundles with the above shipping fees to worldwide destinations is simply crazy and undoable for any other sellers! Look at our products prices plus shipping, and you will be amazed. Buy more and save more with us!

Shipping Options - Worldwide
1. Standard International Registered & Insured Air

It will normally take approximately 6-12 business days for the shipment to reach most destinations world-wide. In certain cases or for certain locations, it may take up to 3 weeks for delivery. Tracking number of shipment will be provided to you from our shipment confirmation email. (check your email filter and the email problem is stated on on the Order Confirmation section of this FAQ) Occasionally for some countries, customs cleareance will delay the delivery a while, please be patient and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs. Insurance for the shipment is included.

2. Piority Handling & Express Shipping

Buy more, save more!! For only $23.00 more, your order will be delivered to most destinations within 2-4 business days. Please note that shipping time excluded processing time, and occassionally cleareance time by the customs in the destination country. Occasionally customs cleareance will delay the delivery a little, please be patient and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs according to the postal regulations. Express tracking number of shipment will be provided to you from our shipment confirmation email. Please read our shipping fees table. Insurance for the shipment is included.

For customers using PayPal's shopping cart, add Express Shipping option by clicking >

3. Courrier Express Shipping | UPS

For customers who prefer to use courrier services such as FedEX and UPS, please contact us at support@allanimedvd.com for quotes that the shipping charge of your order will vary depending on the size of your order. A seperate courrier shipping payment will need to be completed prior to your order shipment. If you have your own account number with the above express couriers, please provide it for the shipment.
Express courier shipping companies require your contact number for delivery and please remember to include it with your order to avoid unncessary delays on processing.

*Note: We do not hold responsibilities for shipping delays or losts due to the incorrect or incomplete information provided by the customer. Please make sure you have provided the correct order & shipping details.
Occasionally customs cleareance will delay the delivery a little, please be patient and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs.
Shipping fees are not refundable for orders with errors caused by the customer. Please check before placing an order.

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Delivery Time Table
Estimated time required for your order delivery by the postal services. Delivery time in business days by the postal services excluded holidays and excluded the order processing time.

Due to the manufacturers are closing for the Chinese new year holidays, orders placed between 04Feb to 25Feb with items that are temporarily sold out & back-ordered will be restocked after the holidays. We will ship available items out first, and we will ship the back-ordered items separately at our cost. Your patience during this period is much appreciated.

Press Release issued on 10 February 2010
** Mail Services & Delays to the United States

Announced today (February 10) that as advised by the United States Postal Service, due to snow storms in the Northeast area, mail delivery services (including Speedpost) to the U.S are subject to delay until further notice. For details please consult with your local USPS.

Occasionally for some countries, customs cleareance will delay the delivery a while, please be patient and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs. Sometimes on some occasions due to heavy mails load from the postal services, it will take longer than usual for the postal processing times. Please understand postal processing is out of our control, and we will always ship your order within our own processing time.

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Product Packaging
All items are brand new and factory sealed. Cosplay costumes are new in transparent plastic bags, and cosplay toys & accessories are new in original boxes and bags.

Single DVD products are attractively packed in deluxe plastic boxes to enable excellent protection to the discs so that you will always receive your items in good conditions.

Multiple DVD's products are packed in a thicker deluxe fold-out box sets similar to the single DVD packaging.

Music CD's and DVD's are in original shrink wrapped boxes.

Click here to view the product samples.

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Security & Privacy Information
Transactions Security & Fraud Reporting
128-bits SSL (secured socket layer) to process and protect sensitive data during the online transactions. All data are kept confidential and will never be disclosed.

* We take all measures and legal actions to fight fraudulent buyers. All order information, postal services tracking results, and orders associated details will be disclosed and used for fraud investigation. We will counter-dispute and report the crime to the buyer's credit card bank, and we will report the fraudulent cases to the buyer's local police force as a criminal robbing issue as well. It will affect the fraudulent buyer's credits with the banks, and the fraudulent buyer will be liable to legal consequencs and any fees incurred including but not limited to attorney fees and collection agency fees. We promise to not let the fraudulent cheating buyers to get away for free, in order to keep the online marketplace a safe and happy place for the othe honest buyers.

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Privacy Policy

We are committed to safeguarding the privacy of our honest customers' personal data. Information such as name and address, credit card information and e-mail addresses will be regarded as private and confidential. The information will only be used for communicating with the customers about the status of an order. We will not disclose any of your information to any 3rd parties, unless for fraud investigation and legal actions against fraudulent buyers.

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